Vonage customer service rocks!

[OZZIE4DUKE]

My Vonage box died tonight. We had big lightning storms come through earlier (we were out when they did) and when we got home the cable was out. I have extensive whole house lightning surge protection on everything - main power panel and incoming cable line, with redundant surge strips as well. I sell this stuff so I have it up the ying yang. When TWC got RoadRunner back on, my Vonage line didn't come back - I can't believe it was lightning related, but who knows (maybe it went out with Cronkite). I was getting flashing lights on the Vonage box and rebooting didn't help. I called Vonage tech support, and within a couple of minutes I was talking with a live tech support person, even though it was after 10 p.m. on a Friday night! After another reboot attempt, he said my box was fried, for whatever reason. Even though it was not under warranty (1 year standard and I have had it since 2005), he is sending me a new box absolutely free, including shipping and return shipping for the failed box. It'll ship on Monday and I should have it Tuesday morning.

I am a very happy Vonage customer and highly recommend their VOIP to anyone considering it. I'll be happy to send you a referral and we'll both get 2 months of free service if you sign up (and you'll get free equipment, too.)

[YmoBeThere]

No phone for 3 days? Well, you probably have a cell...

[OZZIE4DUKE]

No phone for 3 days? Well, you probably have a cell...

And I have a regular land line. Also, if someone calls my Vonage number, it simultaneously rings on my cell, so I won't miss any incoming calls. The simultaneous ring also works if my internet connection is down. Very handy (free) feature! And Vonage is the only one that has it (to my knowledge).

[YmoBeThere]

No phone for 3 days? Well, you probably have a cell...

And I have a regular land line. Also, if someone calls my Vonage number, it simultaneously rings on my cell, so I won't miss any incoming calls. The simultaneous ring also works if my internet connection is down. Very handy (free) feature! And Vonage is the only one that has it (to my knowledge).

Wow, that's pretty good. I was happy to see when I upgraded DVR's that the phone call now shows on the TV if it is on. Hmmm...don't want to talk Grandma? Don't need to get off the couch. (That's bad...)