The B on my keyboard

[CathyCA]

I now have a new keyboard, new panel that the mouse is on and a new case for the monitor. Thats not all. The tech discovered a crack on the bottom of the pc. He has ordered a new cover for that. Not the end. On the right side of the monitor, a shady line, about 1 2/3 inches showed up after he rebooted. I'm getting a new monitor. I'm happy.

The best part, labor and parts, including in house repair, paid 100% under my warranty.

Woo-hoooooooooooooooo!!!!

[Jesus_hurley]

My warranty is in home repair. I'm on my fourth call to Dell Tech support. I have been cut off three times. They take my information, then attempt to route my call. I am not a happy camper. I'm on hold for a supervisor. Grrrrrr.......... I'm getting

I never call Dell support. They have a technical support chat - easier to deal with them that way.

[CameronBornAndBred]

My warranty is in home repair. I'm on my fourth call to Dell Tech support. I have been cut off three times. They take my information, then attempt to route my call. I am not a happy camper. I'm on hold for a supervisor. Grrrrrr.......... I'm getting

I never call Dell support. They have a technical support chat - easier to deal with them that way.

I agree with that. I've made more progress with them on chat than on the phone. And they can't type with an Indian accent.

[devildeac]

My warranty is in home repair. I'm on my fourth call to Dell Tech support. I have been cut off three times. They take my information, then attempt to route my call. I am not a happy camper. I'm on hold for a supervisor. Grrrrrr.......... I'm getting

I never call Dell support. They have a technical support chat - easier to deal with them that way.

I agree with that. I've made more progress with them on chat than on the phone. And they can't type with an Indian accent.

OTOH, IDK about that. How about this?

Naharajakristamujerian.

;)

[Very Duke Blue]

I never call Dell support. They have a technical support chat - easier to deal with them that way.[/quote]
I agree with that. I've made more progress with them on chat than on the phone. And they can't type with an Indian accent.[/quote]


OTOH, IDK about that. How about this?

Naharajakristamujerian.

;)[/quote]

I don't speak Chinese.

[ArkieDukie]

Remember our discussion about hanging up on people? One of the few people I've hung up on was a Dell tech support person. I went through the list of things I had already tried in order to fix my computer problem, and the non English speaking tech support person started through the list of things I needed to do, starting with things I had already done. She couldn't actually tell me anything to do that I hadn't already tried, so I finally just said something about figuring it out myself and hung up. Not nice, maybe, but I don't like to waste my time with someone who repeatedly tells me to do something when I've already said that I tried it and it didn't work.

In summary, I agree with all of the complaints about Dell tech support.

[OZZIE4DUKE]

In summary, I agree with all of the complaints about Dell tech support.

I have heard for years that if you buy Dell, buy the business models and not the "home" models, because your support it US based and much better. They care a lot more about keeping the business users happy the home users - they are far bigger customers, even if your business only buys one computer (for now).

[Miles]

Let's Go Duke!!!