Re: Crazies' Consumer Endorsements
Posted: June 26th, 2012, 7:02 pm
Verizon tech support for cell phone trouble shooting.
I went ahead and got the Moto Droid Bionic.
Overall, the phone has been fine, except for the wireless "wifi hot spot", which was nothing but frustration and trouble since I turned it on last week while on vacation. My netbook, sitting 6 inches from the phone, would lose the data connection from the phone repeatedly and often, even though the signal strength was 5 bars and rated "excellent". Sometimes the phone showed 4G/LTE, sometimes it switched to 3G, and on occasion it lost the data connection entirely. It was almost like 1996 and losing your dial-up connection on AOL... I spent a couple of hours on the phone with Verizon tech support that night and the next day changing settings and reloading software into the phone (just what I wanted to do on vacation), but the problems continued. So the next day they had me go to a local Verizon store, which was an independent dealer, and they put in a new SIM card for me. This seemed to help some, but problems continued over the weekend. We had from 1 to 3 computers trying to use the connection, and they'd all lose the connection at the same time when it happened, yet at times it was solid for over an hour. Sunday I drove to Ft. Lauderdale and the problem continued here, so again talking with tech support, they decided the problem was a hardware problem with the phone and sent me a certified replacement (repaired) phone, which I got today. I must say, for the hour I've been online, the connection has been rock solid and I haven't been dropped yet! If this continues, I'm a happy camper!